Payment Terms and Conditions
CENTRAL BEDFORDSHIRE COUNCIL HACKNEY CARRIAGE FARES
FARES FOR DISTANCE:
- If the distance does not exceed 1300 yards (£ 4 )
- For the whole distance.If the distance exceed 1300 yards.For the first 1300 yards. (£ 4 )
- For each subsequent 98 yards or uncompleted part thereof. ( £ 0.15 )
WAITING TIME:
- For each period of 40 seconds or uncompleted part ( £ 0.30 )
EXTRAS:
- For each additional adult person in excess of two. ( £ 0.22 )
- For each piece of luggage carried. ( £ 0.11 )
- For each bicycle or perambulator. ( £ 0.11 )
- Vehicle Soiling Charge. ( £ 50.00 )
ADDITIONAL CHARGES
For Hirings commencing:
- Between 23.30 hours and 06.30 hours (50% of the normal rate)
- On Bank Holidays (50% of the normal rate)
- On Sunday (50% of the normal rate)
- On Christmas Day (100% of the normal rate)
- On Boxing Day (100% of the normal rate)
- On New Year Day 00:01-06:30 hours (100% of the normal rate)
- London Congestion Charge (100% of charge, if applicable)
Cancellation
- For card booking: A fee of £5.00 will be deducted for any pre-paid transfers which are canceled.
- For cash booking : There will be no charges applicable if the cancellation is done within 12 hours of the pick-up time.
- If cancellation is made 4 hours before departure, an invoice to pay will be sent to the passenger.
- If the cancellation is made more than 4 hours before departure, no cancellation will be applied.
- e. Cancellation of group or special event cancellations made 30 days or more prior to date of reservation, 75% will be refunded.
- After the time limit for cancellation has passed, the full fare for the booking will be charged.
- If the booking is rescheduled either before or after, the fare may be recalculated and again a revised email will be sent to the client.
- A cancellation fee will not be applicable to passenger if the driver is delayed by more than 10 minutes.
1. F E CARS allows you to cancel a booking:
- By calling our dedicated staff within 12 hours before start time.
- 01525 600700
Refund
A full refund of the prepaid reservation will be made only:
- Any paid journey you wish to cancel in advance will be given a refund, provided the cancellation is more than 12 hours before the booking. All cancellations are subject to minimum fee of £5.00
- For reservations cancelled less than 4 hours only 25% will be refunded.
- Refunds will be submitted electronically and the funds repaid to the card used to pay for the journey. Refunds will normally take 3-5 working days to be processed.
- No refunds will be given if the journey is terminated part way through the hire.
- Any cancellations made later than 12 hours that will not be refunded.
- No refunds will be given if the passenger books the taxi for a wrong date, wrong flight number and other misleading information.
CHANGES AT TIME OF PICK UP OR LATE ARRIVAL.
- a. If at the time of collection you wish to switch a car (e.g. large ca) required a space for extra luggages, additional charges will be applied which may be at a higher rate than those previously quoted.
- b. The waiting time and non-attendance fees will be charged to the client in accordance with the applicable taxi fare regulations.
No-Show Fees
If you fail to cancel your reservation prior to the pickup time and do not show up on the pickup date, we reserve the right to make a noshow fee where none of the amount will be refunded.
Billing
- a. Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge, out of area fees etc.)
- b. All published rates are subject to change without notice.
- c. Applicable taxes will be charged as required.
Exceptional Situations
- a. In any of exceptional situations in case of client, the F E CARS also reserves the right to cancel bookings. Any charges already paid shall be refunded in this case. No claim for damages and no further claims shall exist.
- If an inevitable event occurs such as the vehicle stops working, the F E CARS reserves the right to use the next best replacement vehicle.
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